NOVASTAR adheres to the principles of honesty, trustworthiness, and ethical operation, and is committed to enhancing operational transparency to win social trust.
Honesty and Transparency: Towards Customers and Employees
At NOVASTAR, we firmly believe that withholding information erodes trust, whether with customers or our team. That’s why we prioritize full transparency at every stage of the transaction process, openly sharing.
Being honest with customers involves more than just telling the truth. It includes transparency, integrity, and reliability, all of which are fundamental to earning customer trust. For our customers, we provide the following information to ensure the transparency and integrity of the transaction.
Clear pricing structures with no hidden costs
Comprehensive product details (including Technical Data Sheets)
Ethical labor and sustainability practices
Internally, we champion open access to information, ensuring all employees have equal visibility into relevant data. We believe that by providing an even playing field, we can empower our team to make wiser decisions. Approaches include:
Eliminate redundant work by streamlining knowledge sharing.
Strengthen collaboration through efficient, transparent communication.
By removing information barriers, we don’t just talk about trust—we build it into every interaction, creating a foundation for stronger relationships and sustained success.
Respect and Protection of Human Rights
NOVASTAR is dedicated to fostering a safe, diverse, and inclusive workplace that empowers our global team to thrive. We cultivate an environment where every individual feels valued, encouraged to contribute ideas, and inspired to challenge conventions. Our commitment reinforces the importance of equal treatment for all employees, irrespective of age, race, nationality, gender identity, or sexual orientation.
For example, recognizing gender equality as a fundamental human right, we actively promote women’s economic empowerment and equal opportunities. At NOVASTAR, we uphold the principle of equal pay for equal work and maintain a zero-tolerance policy toward any form of physical or sexual harassment.